Contents
1. Agreement to these terms
These Terms of Service govern your use of the website and services of EXL Business Consulting LLC DBA Strategic Solvers ("Strategic Solvers," "we," "us," or "our"). By using our website, contacting us, engaging our services, or interacting with a phone system we operate, you agree to these terms.
Where we have signed a separate written service agreement with a client, that agreement controls if it conflicts with these terms.
2. The service
Strategic Solvers builds and operates AI-powered phone systems for home-service contractors. Depending on the engagement, the service may include:
- An AI voice agent that answers inbound calls, in English and Spanish, on a line designated by the client.
- Qualification of callers and capture of inquiry details.
- Appointment scheduling into a calendar the client controls.
- Appointment confirmation and reminder text messages.
- Missed-call text-back for calls that are not answered.
- Delivery of call records, transcripts, and lead details to the client.
We act as a service provider to the client. The client remains the business the caller is contacting, and the client is responsible for the work sold, quoted, or performed as a result of any booking.
3. Messaging terms (SMS)
Program. Appointment confirmations, reminders, and service-related replies sent on behalf of a contractor in response to a call the recipient placed to that contractor.
Message frequency varies and depends on your interaction with the business. Message and data rates may apply.
To stop: reply STOP to any message. You will receive a single confirmation and no further messages. For help: reply HELP or contact support@strategicsolvers.com or (786) 302-8953.
Consent
Messages are sent on a conversational basis. A person receives a message because they called the contractor's business and, during that call, provided their number and requested or agreed to an appointment or follow-up. We do not send unsolicited marketing messages, and we do not message purchased or rented lists.
Opting out
You may opt out at any time by replying STOP. Opting out of text messages does not affect your ability to call the business or receive service from it. Carriers are not liable for delayed or undelivered messages.
Supported carriers and privacy
Message delivery depends on your mobile carrier and is not guaranteed. Information about how we handle mobile data, including our commitment that mobile information is never sold or shared with third parties for marketing purposes, is set out in our Privacy Policy.
4. Client responsibilities
If you engage us as a client, you agree that:
- You own or are authorized to use the telephone number and calendar you ask us to connect.
- You will configure call forwarding on your line, or authorize us to guide you through doing so, as needed for the service to function.
- The information you give us about your services, pricing, service area, and availability is accurate, and you will tell us when it changes.
- You hold the licenses, registrations, and insurance required to perform the work you sell, and you are solely responsible for that work.
- You will not use the service to send marketing or promotional text messages, to contact people who have not initiated contact with your business, or for any unlawful purpose.
5. Call recording
Where recording is enabled, callers are notified at the start of the call. Florida requires the consent of all parties to record a telephone communication. The client is responsible for confirming that recording is appropriate for its jurisdiction and customer base, and we will disable recording on request.
6. Fees, billing, and cancellation
Fees, including any one-time setup fee and recurring monthly fee, are set out in the client's proposal, invoice, or service agreement. Unless otherwise agreed:
- Setup fees are due before the build begins and are non-refundable once work has started.
- Monthly fees are billed in advance and recur until cancelled.
- Either party may cancel with 30 days' written notice. Fees already paid for the current period are not refunded.
- Usage substantially in excess of normal call volume may be subject to additional charges, which we will discuss with the client before applying.
- We may suspend service for non-payment after reasonable notice.
On cancellation, the client keeps their own telephone number and calendar. We will remove the call routing and, on request, delete the associated data.
7. Availability and limitations
The service depends on third-party telephony, voice processing, and calendar platforms. We do not control those platforms and cannot guarantee uninterrupted service. Outages, carrier issues, and network failures may occur.
The service is not an emergency line. It must not be used or advertised for emergency, medical, life-safety, or 911 purposes. Callers with an emergency should hang up and dial 911.
The AI agent may occasionally misunderstand a caller, mis-transcribe a detail, or fail to book correctly. The client is responsible for reviewing bookings and confirming details with the customer before performing work.
8. Intellectual property
We retain all rights in our systems, prompts, configurations, workflows, documentation, and website content, including any improvements developed during an engagement. The client receives a non-exclusive right to use the configured agent for its own business for the duration of the engagement.
The client retains all rights in its own business information, customer data, brand, and content, and grants us the limited right to use them to operate the service.
9. Disclaimer of warranties
The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant any specific number of calls answered, appointments booked, jobs sold, or revenue generated.
10. Limitation of liability
To the fullest extent permitted by law, Strategic Solvers is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost data, arising out of or relating to the service. Our total aggregate liability for any claim is limited to the amount the client paid us in the three months preceding the event giving rise to the claim.
11. Indemnification
The client agrees to indemnify and hold harmless Strategic Solvers and its members, officers, and contractors from claims, damages, and expenses arising out of the client's use of the service, the work the client performs, the client's instructions to us, or the client's breach of these terms or of applicable law, including telemarketing, messaging, and recording laws.
12. Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The parties agree to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida. The parties will attempt in good faith to resolve any dispute informally before filing a claim.
13. Changes to these terms
We may update these terms from time to time. The effective date at the top of this page will be revised, and material changes will be communicated to active clients directly. Continued use of the service after a change constitutes acceptance.
14. Contact us
EXL Business Consulting LLC DBA Strategic Solvers
South Florida, United States
Support: support@strategicsolvers.com
Direct: gustavo.l@strategicsolvers.com
Phone: (786) 302-8953
These terms are provided for transparency and do not constitute legal advice. They should be reviewed by a licensed attorney before being relied on in a client agreement.